Call delegation is currently not supported on Zoom PWA. Each member can belong to multiple call delegation setups or shared line groups. If you're not sure that shared line groups fit your use case, see the comparison of call routing methods. Common area phones with a common area phone license can't be a shared line group member. User or common area phone must have a Zoom Phone Metered, Unlimited, or Pro plan to be a shared line group member. Common area phones that belong to the shared line group will require the voicemail PIN to access the group's voicemail. Each member can access the shared line group's voicemail by default. Each member must have a calling plan assigned to them. A shared line group doesn't have a calling plan. You can add phone users or common area phones as members. Each phone user can be a member of up to 10 shared line groups. A shared line group can contain up to 10 members. A shared line group will ring all members simultaneously for incoming calls. You can't route to a voicemail inbox that belongs to another extension. If routing to voicemail, you can only route to the shared line group's voicemail inbox. By default, a shared line group can handle up to 4 calls at the same time. All members can use these numbers to make or receive calls. A shared line group can have 0 to 10 phone numbers. User or common area phone must have a Zoom Phone Metered, Unlimited, or Pro plan to be a shared line group memberīefore you use shared line groups, consider these limitations: Calling and voicemail. Prerequisites for setting up shared line groups While setting up call monitoring, you can also enable conference barge, which allows members to barge into shared line group calls. You can also set up call monitoring for shared line groups and change shared line group settings. Note: Provisioned desk phones assigned to members will reboot several times when you set up a share line group or change its settings.Īfter setup, members can use shared line groups on the Zoom desktop client / mobile app, desk phone, or Zoom PWA. 
Shared lines are direct phone numbers that are assigned to the shared line group and shared among its members. Each member can only belong to one shared line group. If you enabled multiple sites, members don't need to belong to the same site as the shared line group. Members are added to the shared line group by your Zoom Phone admin. The following terms are used in this article: If you aren't sure that shared line groups fit your use case, see our comparison of call routing methods. You can apply custom business, closed, and holiday hours to shared line groups and set routing rules. All members of the shared line group have access to the group's direct phone number and voicemail. 
A shared line group allows Zoom Phone admins to share a phone number and extension with a group of phone users or common area phones.
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